Our years of experience in the equipment financing business have provided us with deep insight into various equipment categories, diverse geographies and multiple customer segments.
Our partnerships with OEMs are key to our equipment-centric business model. These include various arrangements such as general associations, preferred financier associations (with or without risk-sharing arrangements) and private label associations. We offer innovative financing solutions to equipment purchasers under these arrangements, which we believe are relatively new to the Indian equipment financing and leasing market. We are well positioned to sustain and develop OEM partnerships due to our significant CME market share, pan-India presence and continuous customer engagement approach.
Supported by our holistic equipment financing solutions approach, our customer-focussed approach has helped us retain our customers as their business has grown in size as well as expand our customer base through their referrals. In Fiscals 2018, 2017 and 2016, over 60% of our total disbursements were to our repeat customers.
Our exclusive distribution partners, Srei Entrepreneur Partners (“SEPs”), help us in sourcing customers and ensuring regular repayment. An SEP’s local risk insight and on the ground presence facilitates our customer acquisition, screening and access and broadens our market coverage. Further, our widespread network of branches demonstrates our strength across India to cater to the needs of our stakeholders including our customers, OEMs, SEPs, dealers, local industry bodies and regulatory agencies.